Please note that this Privacy Policy does not apply to any information processed by Sargent and Greenleaf in its capacity as a service provider on behalf of a business partner or customer. For example, when such a party provides us with information concerning their own customers or employees, Sargent and Greenleaf will process that information in accordance with that business partner or customer’s instructions and applicable law.

This Privacy Policy answers the following questions:

What Personal Information does Sargent and Greenleaf collect about you?
How do we use the Personal Information we collect about you?
Does Sargent and Greenleaf share your Personal Information with third parties?
What Other Information about you does Sargent and Greenleaf collect?
How are our advertisements served on other websites and devices and what choices do you have?
What choices do you have over how we use and disclose your Personal Information?
How does Sargent and Greenleaf secure your Personal Information?
How can you access, change, or delete your Personal Information?
Third party services
Cross-border transfer
Retention period
Use of services by minors
Sensitive information
Third party payment services
Will this Privacy Policy change?
How can you contact Sargent and Greenleaf?
For website visitors in the European Union

“Personal Information” is information that identifies you as an individual or relates to an identifiable individual.

We and our service providers may collect and combine Personal Information about you from a variety of sources, including:

Through the Services, for example, when you sign up for a newsletter, marketing emails or other commercial electronic messages (e.g., on upcoming promotions, new products, etc.), register an account to access the Services (e.g. to register your products, to ask for support, to participate in our contests or competitions, to make inquiries regarding product warranties), to make a purchase, or through our Social Media Pages.
From Other Sources. We receive your Personal Information from other sources, for example:
Publicly available databases, such as LinkedIn or local Trade or Industrial Associations’ registries.
Joint marketing partners, when they share the information with us, including privately held marketing or survey / enquiry databases.
If you connect your social media account to your Services account, you will share certain Personal Information from your social media account with us, for example, your name, email address, photo, list of social media contacts, and any other information that may be or you make accessible to us when you connect your social media account to your Services account, depending on the preferences / choices you have selected within your social media account’s setting, or the opinions expressed (e.g., “Likes”) you have provided within our Social Media pages.
We generally collect the following types of Personal Information:

Your name
Mailing address
Email address
Birthdate
Telephone number
Mobile phone number
Postal/zip code, state/province, and country
Username and password (related to your account with us)
Purchase, order information and payment details
Demographic information (for example number of household members, country of residence, age and gender)
Information related to customer satisfaction surveys, customer requests or queries
Purchasing habits and other information, including registration of products purchased
Interests and hobbies
Information on products you want, like or own
Bank information (e.g. for special offers – reimbursement, warranty extension, prizes or contests)
On certain Sites, we allow you to use your personal social media account on social media sites (“Personal Social Media Account”) to provide Personal Information to us when you participate in certain features on our Sites. This Personal Information may include the following:

Your name and/or nickname
Profile picture
Gender
Networks
User ID
List of friends and related contact details
Language
Voice recordings
Video and photographs
Birthday
Education
Work history/Profession
Address
Interests/Hobbies
“Likes” or online group membership
Country
Opinions expressed (e.g. when replying around the satisfaction about one of our products)
It is also possible that we will be able to continue collecting this information from your Personal Social Media Accounts should the information be revised by you later.

We need to collect Personal Information in order to provide the requested Services to you. You may choose not to provide us with certain requested information, but then you might not be able to take advantage of some of our Service features or we may not be able to provide you with the Services.

If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

The Personal Information we collect from you helps us personalize your experience with us, our communications to you, and helps us continually improve your experience with our Services. We and our service providers use the Personal Information collected above for the following purposes including:

Providing the functionality of the Services and fulfilling your requests, including:
Opening and arranging access to your registered account.
Responding to your inquiries and fulfilling your requests for example when you contact us via one of our online contact forms or chat lines.
Processing your order or other transactions, including warranty and product registration, claim, or request, and providing related customer service.
To send administrative information to you, such as changes to our terms, conditions and policies.
To allow you to send messages to another person if you choose to do so.
We will engage in these activities to manage our contractual relationship with you, and/or to take steps at your request prior to entering into a contract, and/or to comply with a legal obligation.

Providing you with our newsletter and/or other marketing materials and facilitating social sharing.
To send you advertising and marketing related emails, and/or postal mail with information about our services, new products and other news about our company.
To facilitate social sharing functionality that you choose to use.
To send wish lists or other emails on your behalf.
We will engage in this activity with your consent.

Analysis of Personal Information for business reporting and providing personalized services.
To better understand you, so that we can personalize your experiences when using our Services, and provide you with information and/or offers tailored to your interests.
To better understand your preferences so that we can deliver content via our Services that we believe will be relevant and interesting to you.
To analyze or predict our users’ preferences in order to prepare aggregated trend reports on how our digital content is used and perform market research, so we can improve our Services.
We will provide personalized services either with your consent or because we have a legitimate interest.

Allowing you to participate in sweepstakes, contests or other promotions.
We may offer you the opportunity to participate in a sweepstakes, contest or other promotion.
Some of these promotions have additional rules containing information about how we will use and disclose your Personal Information.
We use this information to manage our contractual relationship with you.

Aggregating and/or anonymizing Personal Information.
We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other data for our use, which we may use and disclose for any purpose.
Accomplishing our business purposes.
For data analysis, for example, to improve the efficiency of our Services.
For audits, to verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements.
For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.
For improving and developing our products and services.
For enhancing, improving, or modifying our current products and services.
For identifying usage trends, for example, understanding which parts of our Services are of most interest to users.
For facilitating recalls.
For processing job applications.
For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users.
For operating and expanding our business activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests.
We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.

If you sign-up for our email list, we may use services provided by third-party platforms (such as social networking and other websites) to serve targeted advertisements on such platforms to you or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the use of your information for such purposes, please contact us as detailed at Section 6. below.